Shipping
Most orders placed on this website will ship within two business days after order placement, however large volume orders may require additional time for assembly. If we see that you have requested an urgent shipping method for your order, we will attempt to prioritize your order and get it shipped to you as soon as possible. Please understand that most orders will require at least some assembly of components prior to shipment, so be sure to submit your order in advance of when you need them to allow for assembly and shipping times. If you need an estimate of when your order will ship, don’t hesitate to contact us before placing an order.
For domestic orders placed on this website, you can select from various shipping options from the U.S. Postal Service, FedEx and UPS. For corporate credit orders, we can ship collect on your FedEx or UPS account as long as you provide your account number and billing zip code on your purchase order. We can also prepay and add shipping costs to your invoice if you don’t have an account.
We welcome international orders, and ship to almost all countries. International buyers who place orders on this website can choose from shipping via Asendia, the U.S. Postal Service, FedEx and UPS. International corporate credit orders may be shipped collect if we are provided your DHL, FedEx or UPS account number and billing postal code on your purchase order. Foreign buyers are responsible for paying import duties and value-added taxes, because we are unable to collect and submit these fees to your government for you. We must obey all customs laws, so we will mark all packages sent to international destinations as “merchandise” with an accurate value on customs documentation.
Shipments originate from our facility in Eagle, Idaho, USA and are shipped F.O.B. Origin for domestic shipments and Ex Works for international shipments. This means you are legally responsible for them once they are passed to the shipping carrier.
Returns
Unused items in original condition can be exchanged or returned within 30 days of purchase for a full refund, less shipping costs. Exchanges will be handled as a debit or credit for the difference in the amounts of the exchanged items. Returns will be handled as a refund to the original payment method or as a credit memo on an outstanding invoice. This policy doesn’t apply to items marked “NC/NR” (non-cancellable, non-returnable) or final sale.
If you need to initiate a return, please contact us first for an RMA# and further instructions on making a return. Return shipping costs will be paid by the buyer.