Payments
What forms of payment do you accept?
At checkout you can pay for your order with a Visa, MasterCard, American Express or Discover credit or debit card. We also accept payments via PayPal. Business customers can pay with checks, ACH payments, or by bank wire transfer.
Why was my credit card declined?
The most common reason is a mismatch between the billing address that was entered and the one on file with your bank. Please verify the billing address is correct before re-submitting your order. Credit and debit cards are also declined due to incorrect CVV codes, which is the 3 digit code on the back of the card, or 4 digit code on the front in the case of American Express cards. If you continue to have trouble using your card on this website, call or email us and we can try to run your card manually or send you an email invoice from our processor.
Shipping
What shipping options are available?
For domestic orders you can choose from shipping options provided by the U.S. Postal Service, UPS and Fedex. International orders also have those same options in addition to a low-cost, flat rate option provided by Asendia.
Will I receive a tracking number?
Yes! Upon completion and shipment of your order you will receive an email with a tracking number and a link to view its progress from us to your destination.
International Customers
Do you ship to my country?
More than likely, yes! We ship to almost all countries in the world, with few exceptions. We also ship to freight forwarding addresses in the USA for international customers who prefer to use that method. At checkout you are provided with a variety of options for shipping services depending on the shipping address. For international business customers we can ship collect if we are provided with your UPS, FedEx or DHL account number.
Will I have to pay customs fees, duties or taxes?
Orders sent to destinations outside the USA will most likely be charged customs fees, duties or taxes upon import into the destination country. We have no ability to collect these fees for you and send them to your government, so it is your responsibility to pay these fees to accept shipments from us. The customs forms on all orders will be marked as ‘Merchandise’ with an accurate value.
Business Customers
How do I pay with a purchase order?
If you represent a qualifying business you can pay with a purchase order on Net 30 payment terms. Please contact us for more details.
Can I request a quotation?
Yes! Business customers who need to buy in large quantities and/or on a recurring basis are encouraged to request a quotation with firm pricing and lead times, and to request approval to pay on Net 30 day payment terms. In general order releases over $250 are good candidates for invoicing and Net 30 day terms.
How do I order a custom adapter or electronic component?
In order to design and quote a custom electronic component for you, we will need a few things. First, we need a schematic with part numbers or a bill of materials. We will also need some general guidelines on the desired size and shape of the board, and if it must be built with any specialty materials, e.g. PTFE. The minimum cost for this service will be at least several hundred dollars for a relatively simple 2 layer FR-4 board design. This cost includes NRE and a small quantity of components. Firm costs and lead times are usually not available until we have all the information listed above.
What is your CAGE Code?
8BVA0
Can I have a copy of your IRS Form W-9?
Yes. Please contact us by email to receive our W-9.