Frequently Asked Questions
Custom Electronic Components & Populated Adapters
Can you produce a custom electronic component for my application?
Yes! You can rely on our experience in printed circuit board (PCB) design and electronics manufacturing to develop a solution specific to your application. We are talented at finding unique solutions to difficult design problems. We understand that many times it is more cost-effective to develop a unique “drop-in” replacement part for equipment that may otherwise be perfectly serviceable. In other cases we enjoy working with your engineering staff to develop new and innovative components specific to your design criteria. We have provided this service to companies in many different industries including aerospace & defense, automotive, and medical devices. Contact us today to get started on a quotation.
Yes! Most of our adapters come in panel arrays that are suited for automated assembly in our “pick-and-place” SMT assembly machines. If you need a large quantity of components mounted to one of our adapters, we can provide you with a quotation for that assembly. This service is an excellent choice for upgrading to more modern surface mount components. We have relationships with many vendors that allows us to source components that are difficult to find.
Contact Us
(208) 830-3750
372 South Eagle Road, PMB 182
Eagle, ID 83616
USA
8 a.m. to 5 p.m., Monday-Friday
Shipping
We ship to all 50 states and almost any country in the world. If the postal service is unreliable in your country, we recommend using one of the private delivery services such as FedEx, UPS or DHL or having it shipped to a freight forwarding company with a USA address. Please contact us in advance of placing an order if you have any questions.
Domestic orders over $100 and international orders over $200 qualify for free shipping by the US Postal Service and Global Post, respectively. We may upgrade international orders that qualify for free shipping to FedEx, UPS or DHL depending on order size.
Most orders placed on this website will ship within 1 or 2 business days, but higher volume orders may take longer due to assembly preparation time. If you have an immediate need, we can always send a partial shipment as soon as possible. For B2B (business to business) orders, we recommend requesting a quotation first. Our quotations include firm delivery dates up to 12 months in advance and Net 30 day payment terms on approval.
Can you ship collect on my account?
Yes. Make sure your account number is on your purchase order (PO) form, and specify the delivery service you want us to use.
Returns & Exchanges
Can I return an item for refund or exchange?
We understand the importance of satisfaction with your purchase. That’s why we offer a return or exchange policy for items returned to us within 30 days of purchase.
Whether you prefer a return or exchange, we have you covered. We’ll promptly process refunds to the same method used initially.
Shipping: Return items to us, postage prepaid, to our mailing address. Shipping fees are non-refundable.
Like-new, unused condition. Only items in as new, unused condition are eligible for refund or exchange.
NC/NR (non-cancellable, non-refundable) items: Items marked as non-cancellable/non-refundable (NC/NR) are final sale and ineligible for refund or exchange. This will be clearly marked on quotation forms and product pages.
View our complete return policy.
To start a return:
- Call 208-830-3750 or email [email protected].
- Return the items in the original packaging.
- Mail the items, postage prepaid to Cimarron Technology, 372 S. Eagle Rd, PMB 182, Eagle, ID 83616.
- Upon receipt of the items, we will process your refund or exchange to the same method used initially.
Business Orders
How do I submit an RFQ (request for quote)?
Call (208) 830-3750 between 8 am. and 5 p.m., Monday-Friday or email [email protected] to request a quotation.
Our CAGE Code is 8BVA0.