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Cimarron Technology, Inc. Order and Return Policy

Standard Production Item Return Policy

"Standard production items" are defined as the items listed for sale on this website and to the general public, whether purchased through this site or directly from us either on cash or credit purchase terms. If you are dissatisfied with your order for any reason, you can return unused and undamaged standard production items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Please send your return in a prepaid, insured, and traceable method to the address below:

Cimarron Technology, Inc.
372 S. Eagle Rd, Suite 182
Eagle, ID 83616
USA

Custom Production Item Order and Return Policy

"Custom production items" are defined as unique items or assemblies sold by Cimarron Technology, Inc. in production runs for corporate and individual customers. Custom production items are not eligible for cash refunds after delivery. Purchase orders for custom production items cancelled before delivery are subject to invoicing for material and service costs incurred by us in fulfilling the order at the date of cancellation. Refunds for custom items that fail to meet order specifications in the opinion of the customer may, at the judgment of Cimarron Technology, Inc., be issued as a full or partial credit redeemable against one (1) future order. To qualify for a refund credit on a custom production item, contact us about the Return Merchandise Authorization ("RMA") process. A letter signed by a member of your engineering or technical staff explaining the failure of the custom production items to meet order specifications is required with all RMAs in order to qualify for a refund. If a refund credit is approved, we will issue a certificate valid for 1 year and redeemable, either in whole or in part, against one (1) future order.

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