General
Where are you located?
Our facility is located in Eagle, Idaho in the beautiful northwestern corner of the USA. Despite our somewhat remote location, we ship our products all over the world.
Do you have any distributors?
At this time we build, pack and ship all orders in house and don’t have distributors. But don’t let that discourage you, because we ship worldwide and serve customers of all sizes.
Can you produce a custom electronic component for my application?
To answer that question we will first need some information from you, in particular a schematic, bill of materials, and any other pertinent information about the component. We will also need to know the quantity you are interested in, whether initial prototypes are required for testing, whether this will be a one-time purchase or on a recurring basis, if this is for a military or medical application that requires enhanced build tolerances and specifications, and if there are any other special requirements for the component in question. Quoting a custom part normally requires some communication with you in order to accurately quote a price and lead time.
Shipping
What shipping options are available?
For domestic orders you can choose from shipping options provided by the U.S. Postal Service, UPS and Fedex. International orders also have those same options in addition to a low-cost, flat rate option provided by Asendia.
Will I receive a tracking number?
Yes! Upon completion and shipment of your order you will receive an email with a tracking number and a link to view its progress from us to your destination.
International Customers
Do you ship to my country?
More than likely, yes! We ship to almost all countries in the world, with few exceptions. We also ship to freight forwarding addresses in the USA for international customers who prefer to use that method. At checkout you are provided with a variety of options for shipping services depending on the shipping address. For international business customers we can ship collect if we are provided with your UPS, FedEx or DHL account number.
I don’t have the ability to pay with a credit card or PayPal. Do you accept bank wire transfers?
Yes. Please contact us if you need to use a wire transfer to place an order. We will provide you with a pro-forma invoice with details of your order, and bank instructions. Additional wire transfer fees may apply.
Will I have to pay customs fees, duties or taxes?
Orders sent to destinations outside the USA will most likely be charged customs fees, duties or taxes upon import into the destination country. We have no ability to collect these fees for you and send them to your government, so it is your responsibility to pay these fees to accept shipments from us. The customs forms on all orders will be marked as ‘Merchandise’ with an accurate value.
Business Customers
How do I pay with a purchase order?
If you represent a qualifying business you can pay with a purchase order on Net 30 payment terms. Please contact us for more details.
Can I request a quotation?
Yes! Business customers who need to buy in large quantities and/or on a recurring basis are encouraged to request a quotation with firm pricing and lead times, and to request approval to pay on Net 30 day payment terms. In general order releases over $250 are good candidates for invoicing and Net 30 day terms.
What is your CAGE Code?
8BVA0
Can I have a copy of your IRS Form W-9?
Yes. Please contact us by email to receive our W-9.
Payments
What forms of payment do you accept?
At checkout you can pay for your order with a Visa, MasterCard, American Express or Discover credit or debit card. We also accept payments via PayPal. Business customers can pay with checks, ACH payments, or by bank wire transfer.
Why was my credit card declined?
The most common reason is a mismatch between the billing address that was entered and the one on file with your bank. Please verify the billing address is correct before re-submitting your order. Credit and debit cards are also declined due to incorrect CVV codes, which is the 3 digit code on the back of the card, or 4 digit code on the front in the case of American Express cards. If you continue to have trouble using your card on this website, call or email us and we can try to run your card manually or send you an email invoice from our processor.