General questions
I represent a business and need to buy in large quantities with scheduled delivery dates. How do I request a quotation?
Call us at (208) 830-3750 or send an email to [email protected]. You can receive discounts by buying in bulk, with delivery dates scheduled up to 12 months in advance.
I need to buy more of one of your products than the amount you have in stock. What can I do?
The quantity listed as “in stock” on a given product page is an estimate of what we have in inventory. If you need to purchase a larger quantity than this amount, please contact us for pricing and lead time.
Can you design a custom component for my application?
To receive a quotation for a custom component, call us at (208) 830-3750 or send an email to [email protected]. We will need a schematic, BOM, and mechanical drawings in order to provide you an accurate quotation. Depending on the type of component, one-time charges for NRE and tooling may apply. Printed circuit boards are expensive, and our time is valuable, so be certain that you have a budget of at least $500 to spend before requesting a quotation on a custom component. We can provide samples for testing prior to a production order, but NRE/tooling charges will still apply.
I need an electronic component mounted to one of your adapters. Do you provide that service?
Yes. Contact us with the part number of the IC and the model number of the adapter, along with the quantity, and we will provide you a quotation for this assembly. You can read more about this service on the Surface Mount Adapter Arrays page.
What is your CAGE Code?
8BVA0
I represent a business. How do I apply for credit terms?
Your business can be approved for Net 30 credit terms during the quotation process. If you are approved, you can send us purchase orders with prices and delivery dates based on a previous quotation. If you are an existing customer who has prepaid for orders in the past, you are welcome to contact us to apply for Net 30 payment terms.
Payments
How do I pay for an order on your website?
At checkout you can pay for your order with a debit or credit card from Visa, Mastercard, American Express or Discover or via PayPal.
Can I pay you with a wire transfer or ACH payment?
Yes. If you need to pay by direct bank wire transfer or ACH, contact us first to receive a pro-forma invoice for your order and our bank information.
Shipping
What shipping options are available?
For domestic orders you can choose from options through the U.S. Postal Service, UPS and FedEx, including Overnight and 2nd Day Air delivery options from UPS and FedEx. International orders have these same options in addition to a low cost, flat rate option provided by Asendia.
Will I receive a tracking number?
Yes. When your order is complete you will receive an email with a tracking number. If you have not received any emails after placing an order, remember to check your email spam folder.
Do you ship internationally?
Yes. We ship to almost every country in the world with a few exceptions. Mail from the U.S.A. is not currently being accepted by Russia and Belarus, however customers in these countries can still have orders shipped to a freight forwarding address in the United States.
What will it cost to ship an order to my country?
The lowest cost shipping option for international orders valued under $400 is Asendia Flat Rate, which is $10.99 for Canadian orders and $13.99 for orders to all other countries. You can choose from several other options at checkout once your shipping address has been entered.
How long will it take for my order to reach my international destination?
Orders sent via Asendia Flat Rate and USPS First-Class Package typically reach their destinations in 1-3 weeks. The transit time for orders sent via private courier services (UPS and FedEx) depends on the service chosen, but can be as fast as 1-3 days for urgent orders.
Will I have to pay customs fees, duties or taxes?
International orders may be subject to customs fees, duties and taxes upon import. We do not have the ability to collect and submit them to your government, so it is your responsibility to pay these fees. The customs forms on all international orders will be marked as ‘Merchandise’ with an accurate value.
Can you ship collect on my UPS, FedEx or DHL account?
Yes. Please include a customer note with your order that states your account number and requested shipping service. We will refund any shipping charge collected at checkout upon shipment.
Didn’t find your answer here? Call us at:
(208) 830-3750
or send an email to [email protected].